Q: What payment method do you accept?
- All major credit cards and Paypal.
Q: What currency is your store in?
- All payments are made in USD. Your bank will convert your total to your currency after your payment has been processed.
RETURN/ REFUND/ RESTOCK/ EXCHANGE
Q: Will you be restocking?
- Only selected items.
Q: What is your return policy?
- Returns are handled on a case-by-case basis. Please see our Return Policy.
Q: Will I receive my money back after I return?
- No, you will receive store credit in a form of a Karisland gift card to the email provided. Please see our Return Policy.
Q: How do I contact you?
- Email us at firstname.lastname@example.org
Q: When can I expect an e-mail response?
- Allow 1-2 business days for a response. Emails are answered in the order it was placed during operating business days ( Weekends are closed ).
- Please include full name, detailed message and order number if available.
TRACKING YOUR ORDER
Q: I ordered two items, why did I only receive one?
- If you have ordered multiple items and have not received all the items, please allow 3-5 days time allowance since some items are shipped separately. If you haven't received the item after 3-5 days time allowance, please email us at email@example.com
Q: Why does my tracking info say invalid/not available/not found?
- Allow up to 24-72 hours for the post office to update.
- At times, tracking may not be available in select countries.
Q: Where can I track my package?
- Please click here.